the TalktoiHop survey is the promotional campaign carried out by IHOP restaurant to know the demands of the customers. The survey consists of a questionnaire which the customers need to answer and give their feedback.
It is the legal talktoihop guest experience survey which is done to gather the customer’s feedback. The company does this survey to improve its menu and service through the customer’s feedback and opinions.
IHOP which stands for International House of Pancakes is an American pancake house and fast food restaurant chain which specializes in pancakes and breakfast foods. The restaurant also serves lunch and dinner food items.
The company was founded in 1958 and is owned by Dine Brands Global. The company’s headquarters is situated in California. It has total 1650 number of locations all around the world and is one of the leading breakfast restaurant chains in the world.
Talktoihop is the online official portal which looks at the customer complaints and suggestions. The service is created as customer support to look at the requirements of the customer and improve on the shortcomings in the service and products.
Steps to join the talktoihop survey:
If the customer wishes to participate in the survey, the customer needs to complete the following steps:
- Purchase at IHOP restaurant- Before taking the survey, the participant should purchase any food item from the IHOP restaurant so that the participant gets a receipt from the outlet which is required to enter the survey.
- Save the receipt- The participant should keep the receipt carefully because the receipt number is to be entered for starting the survey.
- Visit talktoihop website- Then the participant needs to visit the official website of the IHOP restaurant and answer the questions in the survey.
- Leave feedback and suggestions in the survey- After answering the survey questions, the customer has to give genuine feedback which may contain complaints and any suggestion to the restaurant. After doing this the customer gets a validation code which they can avail for the next experience.
- Enter the Validation code- Enter the code at the end of the survey on the receipt and carry the receipt to the restaurant to redeem for any product of a choice.
Reasons to conduct the survey:
By conducting the survey the company makes the following benefits to the company:
- Attract more consumers and create additional traffic on the website- After offering promotional codes with certain discounts on a product, the restaurant attracts more buyers also attracting more people on the website creating more traffic on the site.
- Database of the customers- IHOP acquires the information of the customers to build a database of the customers who are interested in the promo codes, products, and the service provided by the IHOP.
- Attract new customers- The discounts and the offers which the coupons provide attracts new customers to the restaurant thereby increasing the business of the company.
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IHOP conducts the survey to know the consumer and the demands and requirements of the customer. The talktoihop survey is carried out online on their website and the official app.
The restaurant gives a free sandwich coupon to the participants giving genuine feedback in the survey.